Assistant Manager Customer Support Specialist – International Campaign
Job Description:
Act as the first line of communication with US and Canada based buyers, thus focusing intently on customer satisfaction and relationship management.
Answer inbound calls for the US and Canadian market, listen and resolve customers’ concerns and questions, and respond accordingly
Provide proactive customer follow-up and issue management, including coordination of customer calls.
Write professional responses to agent emails using proper grammar, spelling and punctuation.
Use pre-written templates, when appropriate.
Ensure ongoing customer satisfaction through timely response and resolution.
Maintain call logs and record of customer issues to escalate feedback to concerned teams.
Ensure coordination with the communications team for timely responses and reverts to buyers as committed.
Adopt best practices for calls management, record keeping and top quality customer support.
Responsible for promoting a positive public image of our company.
Salary: 40-60K
Other Benefits:
Pick & Drop Facility
Provident Fund
Medical / OPD
Bonus Salary
Recreational Bonus
Incentives & Monthly Rewards
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