RoomRev

Reservation Services Agent job available in lahore

Hotel
Lahore, Pakistan, Punjab
Posted 2 weeks ago

Company Name RoomRev Company Location Lahore Punjab Pakistan

RoomRev is looking for experienced reservation services agents to provide an exceptional guest experience with a primary responsibility of handing all communication in a professional and courteous manner.

Key Tasks:

  • Responsible for handling all aspects of reservations process from managing inquiries and communication to guide guests through every step of the process.
  • Identify guest reservation needs by asking open-ended questions to obtain all necessary information.
  • Answer queries about properties, facilities, services and the processes.
  • Manage guest payments and keep accurate records.
  • Quote prices according to the system recommendations and guidelines.
  • Manage and file all guest reservations correspondence.
  • Explain cancellation, arrival, departure, and during-stay policies to the guests.
  • Understand and master per-set communication guidelines.
  • Accommodate and document special requests in an efficient and accurate manner.
  • Follow up-selling techniques and sales strategies in order to maximize property revenues.
  • Ensures and strictly adheres to confidentiality related to all company, property and guest data.
  • Provide outstanding guest service during their stay and handle all guest inquiries and service requests.
  • Participate in all departmental training and development programs.
  • Report to duty punctually and be disciplined and organized in performing the tasks.
  • Carry out any other duties as assigned by the manager.

Experience & Skills Required:

  • Minimum of one-year relevant experience in lodging and/or travel industry.
  • Excellent English language skills and fluency (verbal & written) is mandatory.
  • Have a strong focus on customer service.
  • Have the ability to work under pressure and in a fast-paced environment.
  • Be able to work shifts, weekends and public holidays.
  • Computer skills and experience in MS Office necessary.
  • A can-do attitude, self-starter and responsible.
  • Personal integrity and ability to follow instructions and procedures precisely.
  • International experience or working with US/Europe based companies preferred.
  • Experience specific to hotel front office or reservations preferred.      

Employment Type

Full-time

Job Features

Job Category

Sale Officer

Post

Reservation Services Agent

Qualification

B.A

Skills

Computer skills and experience in MS Office necessary.

Experience

one-year relevant experience in

Location

Lahore

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