Company Name RoomRev Company Location Lahore Punjab Pakistan

RoomRev is looking for experienced reservation services agents to provide an exceptional guest experience with a primary responsibility of handing all communication in a professional and courteous manner.

Key Tasks:

• Responsible for handling all aspects of reservations process from managing inquiries and communication to guide guests through every step of the process.
• Identify guest reservation needs by asking open-ended questions to obtain all necessary information.
• Answer queries about properties, facilities, services and the processes.
• Manage guest payments and keep accurate records.
• Quote prices according to the system recommendations and guidelines.
• Manage and file all guest reservations correspondence.
• Explain cancellation, arrival, departure, and during-stay policies to the guests.
• Understand and master per-set communication guidelines.
• Accommodate and document special requests in an efficient and accurate manner.
• Follow up-selling techniques and sales strategies in order to maximize property revenues.
• Ensures and strictly adheres to confidentiality related to all company, property and guest data.
• Provide outstanding guest service during their stay and handle all guest inquiries and service requests.
• Participate in all departmental training and development programs.
• Report to duty punctually and be disciplined and organized in performing the tasks.
• Carry out any other duties as assigned by the manager.

Experience & Skills Required:

• Minimum of one-year relevant experience in lodging and/or travel industry.
• Excellent English language skills and fluency (verbal & written) is mandatory.
• Have a strong focus on customer service.
• Have the ability to work under pressure and in a fast-paced environment.
• Be able to work shifts, weekends and public holidays.
• Computer skills and experience in MS Office necessary.
• A can-do attitude, self-starter and responsible.
• Personal integrity and ability to follow instructions and procedures precisely.
• International experience or working with US/Europe based companies preferred.
• Experience specific to hotel front office or reservations preferred.      

Employment Type

Full-time